9700 Medlock Bridge Road, Duluth, GA | Directions 3009734.062124 -84.171868
Poor Customer Service – I purchased 2 tickets for me and my 3 yr old child to see Tale of Desperaux. The transaction went fine, but when I got in, bought the popcorn, and proceeded to the theater they stopped me at the door and said that the theater was full! I was informed that I would have to see Kung Fu Panda 2. Problem is that we have already seen it. I asked for my money back instead of going into a movie I have already seen. They informed me that I would not receive a refund even though the only alternate picture they had was one that we had seen. After that we went into the picture, but my 3 yr old grew restless in 30 minutes since she had already seen the movie, and we had to leave.
I feel ripped-off and cheated, and will never be returning to a Regal Chain Theater. There are other options in the area.
POOR CUSTOMER SERVICE LOUD THEATRE – I am VERY disappointed in my movie experience tonight. I visited this movie theatre with my children tonight to see "Diary of a Whimpy Kid" 7:30 show. About 10 mins into the move I went to the manager Brent because there was a woman in the theatre who laughed obnoxiously loud. He asked me if she was talking and i said no. He then said that he would have someone take care of it. About 40 minutes later an employee literally walked in the theatre and walked back out. The woman was even loud during the employee's minute in the theatre. I waited for something to be done, for someone to come back and address the situation but nothing. There were even other people in the theatre who sucked their teeth in discontent at this loud woman. Her children even joined in after a while and was just as loud some of them even screamed at times. The woman was even laughing obnoxiously loud at the credits. There was literally just words on the screen. After the movie i went back to the manager's station and spoke to Matt the asst manager. As i began to explain my situation to him his body language simply screamed disgust as though he wanted me to just shut up. When I was through speaking he asked me if the woman was talking through the movie, I replied no. Then he said in a very "I don't care attitude" there is nothing we can do. I then asked to speak to Matt's supervisor who happened to be Brent. It took Brent forever to come out and because Mat had gone to the back to tell his version of the incident. When Brent finally made it to the front I asked him if he had spoken to Matt and he said yes. The funny thing is that I didn't even ask Matt for his boss I asked another employee while Matt was in the back. He must have gotten wind that I was going ot complain and wanted to CYA before I spoke to his boss. When Brent finally came out, I explained the situation to him pertaining ot my initial complain and the incident with Matt. His response was, "well we sent someone but if she is just reacting to the movie there is nothing we can do." I told him that I explained to him that in my initial complaint I specifically said that all she was doing was laughing loudly and if he knew there was nothing he could do he should have told me that in the beginning of the movie and I could have seen it at another time or gotten a refund but I was made to believe that I would have a pleasant movie experience but instead sat through a movie with a very obnoxious movie goer and nothing was done about it. I even asked him why he didn't reach out to me to let me know that nothing could be done. He said wait for it......he didn't want to interrupt me during the movie!! I responded you didn't want to interrupt me so you allowed this really loud woman to interrupt me. He even had the audacity to ask me why I did not come back to complain again. Had i come back nothing still would not have been done because according to the him they have no control over someone reacting to a movie. I am to believe that if i go to a movie and someone is cursing at the screen, or throwing objects, then i should just sit through that because they are "reacting to the movie." that is pure crap. I will NEVER go back ot that movie theatre. No effort was made to ensure I had a pleasant movie experience and for the $26 i spent on tickets and the money I spent on popcorn. I will go elsewhere even if it means spending a few extra dollars, and tell everyone I know about my experience. I left the movie theatre feeling as though Regal does not care about its movie goers and is just a cash cow once you pay your money they could care less about the quality of service. I was actually more appalled with both manager's behavior than the loud woman.
Great for Teens – This regal is great. But, for some adults, it may be a little too crowded on Saturdays and Fridays for their liking. On the other hand, if you're a teenager, or have a teenage child, this movie theater is DEFINATELY the place to go. A lot of kids hang around here- especially on Fridays and Saturdays. PLUS, you could walk to places like Starbucks, Macaroni Grill, and other places before or after the movie. It is most certainly the best movie theater for youths between the ages of 11-21. I highly recommend coming here if you are in that age range.
Editorial Review by Elisabeth Bergman – State-of-the-art multiplex draws Gwinnett and North Fulton residents with its stadium seating, digital 3D projectors and 18 movie screens.
When I want to see a movie I typically visit the Northpoint area. Tonight, we decided to visit the Regal Medlock 18 Cinema. This was the worse place to see a movie on a Friday night. IF you would like to enjoy a movie, DO NOT go here. They had cops in the theatre, they had ushers, and not one person was thrown out. The noise level throughout the movie due to all the high school kids was so loud you could not here some of the movie. When ushers would pass by you they would just tell the kids to go outside if they wanted to talk. Of course, cell phones were going off in the theatre. Nothing was done to just throw these kids out and to stop the noise. So for the cost of the ticket and concessions at $20/person, this experience was a ripoff!
My favorite local theater – I live in Alpharetta and will drive to Regal at Medlock because its bigger, has all the movies playing instead of just a few, there are restaurants and little shops to go to before or after the movie.
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